A Service Design Package (SDP) Would Normally Be Produced for Which

question 115

Multiple Choice

A Service design package (SDP) would normally be produced for which of the following? 1. A new IT service
2) A major change to an IT service
3) An emergency change to an IT service
4) An IT service retirement

• A) 2, 3 and 4 only
• B) 1, 2 and 4 only
• C) None of the above
• D) All of the above

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Definitions:

Discriminated Stimuli

Stimuli in operant conditioning that signal when a particular response will lead to a certain outcome.

Detected Stimuli

Sensory input from the environment that is recognized and processed by the nervous system.

Signal-Detection Theory

The theory that perceiving or not perceiving a stimulus is actually a judgment about whether a momentary sensory experience is due to background noise alone or to the background noise plus a signal.

Classical Psychophysical

Relates to the traditional study of the relationships between physical stimuli and the sensations and perceptions they produce.