Which of the Following Is an Example of Proactive Problem

question 87

Multiple Choice

Which of the following is an example of proactive problem management?

• A) Automated detection of an infrastructure or application fault, using event/alert tools automatically to raise an incident
• B) Analysis of an incident by a technical support group which revels that an underlying problem exists, or is likely to exist
• C) Suspicion or detection of a cause of one or more incidents by the service desk
• D) Trending of historical incident records to identify one or more underlying causes

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Definitions:

Expected Value

The long-run average or mean value that would be obtained after many trials or iterations, often used in probability and statistics.

Simple Linear Regression

A statistical method that models the relationship between a dependent variable and one independent variable using a linear equation.

Confidence Interval Estimate

An estimated range of values calculated to determine the confidence level for the parameter being measured in a population.

Prediction Interval

A calculated range predicting where future measurements are expected to lie, considering previous data, and accompanied by a designated probability.