What Are the Processes Within Service Operation

question 13

Multiple Choice

What are the processes within Service Operation?

• A) Event Management, Incident Management, Problem Management, Request Fulfillment and Access Management
• B) Event Management, Incident Management. Change Management and Access Management
• C) Incident Management, Problem Management, Service Desk, Request Fulfillment and Management
• D) Incident Management, Service Desk, Request Fulfillment, Access Management and Event Management

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Definitions:

Social Network Analysis

Identifies the informal structures and their embedded social relationships that are active in an organization.

Formal Structures

Organized frameworks within which activities of an organization are directed towards the achievement of organizational goals.

Embedded Social Relationships

Social connections that are deeply integrated into structures, such as communities or organizations, influencing behavior and decisions.

Virtual Teams

Teams that work together remotely, using digital communication tools to collaborate on projects across different locations.