Which of These Statements About Service Desk Staff Is CORRECT

question 204

Multiple Choice

Which of these statements about Service Desk staff is CORRECT?

• A) Service Desk staff should be recruited from people who have high levels of technical skill to minimize the cost of training them
• B) The Service Desk can often be used as a stepping stone for staff to move into other more technical or supervisory roles
• C) The Service Desk should try to have a high level of staff turnover as the training requirements are low and this helps to minimize salaries
• D) Service Desk staff should be discouraged from applying for other roles as it is more cost effective to keep them in the role where they have been trained

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Definitions:

Current Ratio

A liquidity ratio that measures a company's ability to pay short-term obligations.

Budget

Company’s plan for how it will raise and spend money during a given period of time.

Asset Turnover Ratio

A financial metric that measures the efficiency of a company at using its assets to generate revenue or sales.

Return On Equity

A financial ratio that measures the amount of net income returned as a percentage of shareholders' equity, indicating the profitability of a company relative to owner's investments.