Which of the Following Is the BEST Reason for Categorizing

question 289

Multiple Choice

Which of the following is the BEST reason for categorizing incidents?

• A) To establish trends for use in problem management and other IT service management (ITSM) activities
• B) To ensure service levels are met and breaches of agreements are avoided
• C) To enable the incident management database to be partitioned for greater efficiency
• D) To identify whether the user is entitled to log an incident for this particular service

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Definitions:

Conditioning

A process of behavior modification by which a subject comes to respond in a desired manner to a previously neutral stimulus.

Learning Explanation

A theory or framework used to describe how experiences or exposure to certain stimuli result in a change in behavior or knowledge.

Anxiety Disorders

Mental health disorders characterized by significant feelings of anxiety and fear, affecting one's ability to function daily.

Panic Disorder

A psychiatric disorder characterized by recurrent unexpected panic attacks and persistent concern or behavior change regarding the attacks.