What Is the CORRECT Definition of Service Management

question 491

Multiple Choice

What is the CORRECT definition of service management?

• A) A set of specialized assets for transitioning services into the live operational environment
• B) A set of specialized organizational capabilities for delivering value to customers in the form of services
• C) A group of events that meet the demand from customers for services that they receive
• D) A group of people that manages services to fulfill the needs of users and customers

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Definitions:

Annually

Pertaining to something that occurs once every year.

4.2%

Often represents a percentage rate, such as an interest rate or growth rate, quantifying an increase or yield on an investment or financial product.

3-Year Period

A specific timeframe that spans three consecutive years.

Post-secondary Education

Education that occurs after high school, including programs at colleges, universities, and technical schools.