Which Statement BEST Describes the Value of the Service Transition

question 297

Multiple Choice

Which statement BEST describes the value of the service transition stage to the business?

• A) It supports the creation of a catalogue of services?
• B) It leads to gradual and continual improvement in service quality
• C) It ensures the production of more successful service designs
• D) It results in higher volumes of successful change

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Definitions:

Systematic Desensitization

A behavior therapy used to reduce phobic reactions through gradual exposure to feared stimuli or situations combined with relaxation techniques or coping mechanisms.

Traumatic

Pertaining to or resulting from an event that causes severe emotional stress or physical injury.

Modeling

A learning method in which individuals learn by observing and imitating the behaviors of others.

Observation

The active acquisition of information from a primary source using the senses or specialized scientific equipment.