Which Statement About IT Service-Management Is CORRECT

question 536

Multiple Choice

Which statement about IT service-management is CORRECT?

• A) It is performed by customers using a mix of IT systems, services and processes
• B) It is performed by IT service providers using a mix of suppliers and their products  
• C) It is performed by the service desk using a mix of people, process and technology
• D) It is performed by IT service providers using a mix of people, process and technology

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Definitions:

Conditioned Aversions

A learned aversion to a substance or activity after it has been associated with an unpleasant or harmful stimulus.

Livestock

Domesticated animals raised in an agricultural setting to produce commodities such as meat, milk, and wool.

Predators

Organisms that hunt and kill other organisms for food.

Psychologists

Professionals who study mental processes and behavior, often helping individuals deal with emotional and mental disorders.