Which of the Following Provide Value to the Business from Service

question 84

Multiple Choice

Which of the following provide value to the business from service strategy? 1. Enabling the service provider to have a clear understanding of what levels of service will make their customer's successful
2) Enabling the service provider to respond quickly and effectively to changes in the business environment
3) Reduction in the duration and frequency of service outages

• A) All of the above
• B) 1 and 3 only
• C) 1 and 2 only
• D) 2 and 3 only

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Definitions:

Decision Making

The process of making choices by identifying a decision, gathering information, and assessing alternative resolutions.

Customers

Individuals or entities that purchase goods or services from a business or organization.

Suppliers

Entities that provide goods or services to another entity, typically a company, for production, resale, or use in operations.

Organization Design

Organizing an entity's roles, duties, and mechanisms in a manner that effectively accomplishes its objectives and strategic plan.