What Are the Categories of Event Described in the UIL

question 20

Multiple Choice

What are the categories of event described in the UIL service operation book?

• A) Informational, scheduled, normal
• B) Scheduled, unscheduled, emergency
• C) Informational, warning, exception
• D) Warning, reactive, proactive

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Definitions:

Reaction Formation

A psychological defense mechanism where an individual behaves in a manner opposite to their actual feelings.

Sublimation

A defense mechanism in psychology where socially unacceptable impulses or idealizations are unconsciously transformed into socially acceptable actions or behavior.

Denial

A psychological defense mechanism involving refusal to accept reality or facts, therefore avoiding dealing with painful feelings.

Repression

A defense mechanism where unpleasant thoughts, memories, or desires are excluded from conscious awareness.