Service Design Emphasizes the Importance of the "Four Ps

question 21

Multiple Choice

Service design emphasizes the importance of the "Four Ps". These "Four Ps" include Partners, People, Processes and one other "P". Which of the following is the additional "P"?

• A) Profit
• B) Preparation
• C) Products
• D) Potential

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Definitions:

Psychoanalytic Theorist

An expert in the field of psychoanalysis who studies unconscious factors that influence behavior and mental processes.

Erikson

A developmental psychologist named Erik Erikson known for his theory on the psychosocial development of humans through eight stages from infancy to late adulthood.

Classical Conditioning

A learning process that occurs when two stimuli are repeatedly paired; a response that is at first elicited by the second stimulus is eventually elicited by the first stimulus alone.

Behaviorist Perspective

A theory in psychology that focuses on observing and controlling behavior, emphasizing the effects of external stimuli on observable behaviors and discounting thoughts and feelings.