The BEST Description of an Incident Is

question 127

Multiple Choice

The BEST description of an incident is:

• A) An unplanned disruption of service unless there is a backup to that service
• B) An unplanned interruption to service or a reduction in the quality of service
• C) Any disruption to service whether planned or unplanned
• D) Any disruption to service that is reported to the service desk, regardless of whether the service is impacted or not

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Definitions:

Power Distance

A cultural dimension that refers to the extent to which less powerful members of institutions and organizations expect and accept power to be distributed unequally.

Generational Differences

Variations in attitudes, behaviors, expectations, and habits among individuals from different age groups, often causing misunderstandings or conflicts in the workplace.

Cultural Difference

The variety of behaviors, beliefs, values, and patterns that distinguish one society or group of people from another.

Workforce Expansion

The process of increasing the number of employees in an organization to meet production demands or business growth.