The Value Created by a Service Is Defined in Terms

question 469

Multiple Choice

The value created by a service is defined in terms of business outcomes, customer preferences, and which other element?

• A) Customer assets
• B) Customer perceptions
• C) Business activity
• D) Business vision

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Definitions:

Negatively Correlated

A relationship between two variables in which one variable increases as the other decreases.

Opposite Directions

A phrase indicating a situation where two or more elements or forces move or act in contrasting or conflicting paths.

Negative Correlation

A connection between two variables where as one variable rises, the other falls.

Speeding Tickets

are penal notices issued to drivers who are caught driving above the speed limit.