Which of the Following Is NOT a Valid Objective of Problem

question 528

Multiple Choice

Which of the following is NOT a valid objective of problem management?

• A) To prevent problems and their resultant Incidents
• B) To manage problems throughout their lifecycle
• C) To restore service to a user
• D) To eliminate recurring incidents

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Definitions:

Frustrated

Experiencing irritation or disappointment stemming from the incapacity to effect change or reach a goal.

Defence Mechanisms

Unconscious psychological strategies used to cope with reality and to maintain self-image by reducing anxiety arising from unacceptable or potentially harmful stimuli.

Anxiety

A feeling of worry, nervousness, or unease about something with an uncertain outcome, often reflecting a reaction to stress.

Self-Deception

The process of denying or rationalizing away the relevance, significance, or importance of opposing evidence or logical argument.