Before Embarking on the 7-Step Continual Service Improvement (CSI) Process

question 159

Multiple Choice

Before embarking on the 7-step Continual Service Improvement (CSI) process, which of the following items need to be identified?

• A) Business Objectives, IT Objectives, Process Metrics
• B) Process Models, Goals and Objectives
• C) Vision and Strategy, Tactical Goals and Operational Goals
• D) Business and IT Strategy and Process Definitions

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Definitions:

Cardiovascular Problems

Health issues related to the heart and blood vessels, such as heart disease, hypertension, and stroke.

Good Stress

Also known as eustress, it refers to positive stress that enhances motivation and performance.

Internal Stressors

Your perceptions of stressors, which may vary depending on personality.

Emotional Exhaustion

A state of feeling emotionally worn-out and drained as a result of accumulated stress from personal or work life.