A Service Level Agreement Is

question 215

Multiple Choice

A Service Level Agreement is?

• A) The part of a contract that specifies responsibilities of each party
• B) An agreement between the Service Provider and their customer
• C) An agreement between a Service Provider and an external supplier
• D) An agreement between the Service Provider and an internal organization

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Definitions:

The Point Method

A technique used in job evaluation that assesses jobs on the basis of a series of factors that are each given a point value.

Job Evaluation Method

A systematic process for determining the relative worth of jobs within an organization by analyzing their duties, responsibilities, and requirements.

Compensable Factors

Elements of a job that are used to determine appropriate compensation, such as skill level, effort, responsibility, and working conditions.

Skills

Abilities and expertise that individuals possess, which enable them to perform tasks effectively.