Which Describes a Proactive Trigger for Problem Management

question 143

Multiple Choice

Which describes a proactive trigger for problem management?

• A) Automated detection of an infrastructure or application fault, using event/alert tools automatically to raise an incident
• B) Analysis of an incident by a technical support group which reveals that an underlying problem exists, or is likely to exist
• C) Suspicion or detection of a cause of one or more incidents by the service desk
• D) Trending of historical incident records to identify one or more underlying causes

Examine the role of context, trust, and justice in negotiation processes.

Understand the strategic use of highlighting undesirable features in negotiations.

Identify the role of memory biases such as the primacy effect in persuasion.

Comprehend the significance of counterargument development during persuasion.

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Definitions:

Net Income

The total profit of a company after all expenses, including taxes, have been subtracted from total revenues.

Operating Expenses

Costs associated with running the day-to-day operations of a business, excluding costs related to production or manufacturing.

Advanced Company

A designation often used to describe a business that operates with significant technological advancements or innovative products compared to competitors.

Absorption Costing

Absorption costing is an accounting method that includes all manufacturing costs - direct labor, direct materials, and both variable and fixed manufacturing overhead - in the cost of a product.