Which One of the Following Is the Purpose of Service

question 498

Multiple Choice

Which one of the following is the purpose of service level management?

• A) To carry out the service operations activities needed to support current IT services
• B) To ensure that sufficient capacity is provided to deliver the agreed performance of services
• C) To create and populate a service catalogue
• D) To ensure that an agreed level of IT service is provided for all current IT services

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Definitions:

Indirect Claim Message

A communication approach that addresses an issue or claim in a less straightforward manner, often used to soften criticism or a complaint.

Serious Complaint

A grievance or objection raised concerning a significant issue, often requiring urgent attention or resolution.

FedEx Parcel

A package or shipment transported and delivered by FedEx, a global courier delivery services company.

Adjustment Refusal Message

A communication expressing the denial or rejection of a request for alteration or change.