Which One of the Following Is the BEST Description of a Service-Based

question 41

Multiple Choice

Which one of the following is the BEST description of a service-based service level agreement (SLA) ?

• A) An agreement with an individual customer group, covering all the services that they use
• B) An agreement that covers one service for a single customer
• C) An agreement that covers service specific issues in a multi-level SLA structure
• D) An agreement that covers one service for all customers of that service

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Definitions:

Low-SES Immigrant

A low-SES immigrant refers to an individual who has moved to a new country and belongs to a lower socioeconomic status, often facing challenges such as poverty, lack of education, and limited access to resources.

Newborn's Health

The physical and physiological condition of an infant shortly after birth, often assessed through various health indicators and screening tests.

Prospective Parents

Individuals or couples who are considering or preparing to have a child, either biologically, through adoption, or via surrogacy.

Genetic Risk

The increased likelihood of developing a particular disease based on an individual's genetic makeup.