Which of the Following Processes Are Performed by the Service

question 105

Multiple Choice

Which of the following processes are performed by the service desk? 1. Capacity management
2) Request fulfillment
3) Demand management
4) Incident management

• A) All of the above
• B) 3 and 4 only
• C) 2 and 4 only
• D) 2 only

---

Definitions:

Formalization

The degree to which rules and procedures are standardized in an organization.

Rules And Procedures

Guidelines and systematic steps established for consistent and orderly conduct or action.

Standardized

The process or practice of making elements uniform or consistent by following a defined set of criteria or standards.

Organic Model

A less formalized structure based on decentralization and cross-functional teams.