Which of the Following Is the BEST Description of a Centralized

question 337

Multiple Choice

Which of the following is the BEST description of a centralized service desk?

• A) The desk is co-located within or physically close to the user community it serves
• B) The desk uses technology and other support tools to give the impression that multiple desk locations are in one place
• C) The desk provides 24 hour global support
• D) There is a single desk in one location serving the whole organization

---

Definitions:

Selective Comprehension

The process by which consumers interpret information in a way that aligns with their existing beliefs and attitudes, often leading to distorted perceptions.

Selective Exposure

The process by which individuals preferentially seek out and pay attention to information that conforms to their existing beliefs and values, while avoiding contradictory information.

Subliminal Perception

The processing of information by the brain below the level of conscious awareness.

Selective Comprehension

The process by which individuals interpret information based on their existing beliefs, attitudes, or desires, often leading to misunderstanding or distortion of messages.