Which Three Types of Metric Support Continual Service Improvement (CSI)

question 131

Multiple Choice

Which three types of metric support Continual Service Improvement (CSI) activities?

• A) Technology metrics, service desk metrics and Key Performance Indicator (KPI) metrics
• B) Process metrics, software metrics and financial metrics
• C) Technology metrics, process metrics and service metrics
• D) Service metrics, technology metrics and Key Performance Indicator (KPI) metrics

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Definitions:

Excess Amortizations

The amount by which amortization expense exceeds the amount necessary to amortize the cost of a tangible or intangible asset over its useful life.

Intra-Entity Asset Transfers

Transactions involving the transfer of assets or services between divisions or subsidiaries within the same entity, which may need to be adjusted for in consolidated financial reporting.

Depreciation Purposes

The allocation of the cost of an asset over its useful life for accounting and tax purposes.

Consolidation Worksheet

A tool used in accounting to combine the financial statements of a parent company with those of its subsidiaries, enabling a clearer overall financial picture.