Which ITIL Process Is Used to Restore Normal Service Operation

question 251

Multiple Choice

Which ITIL process is used to restore normal service operation as quickly as possible?

• A) Service level management
• B) Incident management
• C) Problem management
• D) Availability management

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Definitions:

Unfreezing

The initial stage in the change process where existing beliefs and behaviors are challenged in preparation for change.

Organization Change

The process by which companies or organizations undergo transformations in structure, strategies, processes, or culture.

Parallel Learning Structures

Systems designed to exist alongside formal organizational structures, facilitating learning and innovation without disrupting everyday operations.

Organizational Hierarchy

A structured arrangement of roles and responsibilities within an organization, often visualized as a chart, that establishes a clear chain of command.