Gathering Data, Monitoring Performance and Assessing Metrics in Order to Facilitate

question 290

Multiple Choice

Gathering data, monitoring performance and assessing metrics in order to facilitate service improvements are all activities associated with which part of the service lifecycle?

• A) Service Operation
• B) Capacity Management
• C) Service Design
• D) Availability Management

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Definitions:

Polygamy

A marital practice in which an individual has more than one spouse simultaneously, recognized in some cultures and religions.

Breadwinners

Persons who earn the primary source of income for a household, supporting the family's financial needs.

Family

An intimate group of two or more people who (1) live together in a committed relationship, (2) care for one another and any children, and (3) share activities and close emotional ties.

Deteriorating

Experiencing a decline in quality, condition, or vitality over time.