Which of the Following Questions Does the Guidance in Service

question 11

Multiple Choice

Which of the following questions does the guidance in service strategy help to answer?
(1) What services should we offer and to whom?
(2) How do we differentiate ourselves from competing alternatives?
(3) How do we create value for our customers?

• A) 1 only
• B) 2 only
• C) 3 only
• D) All of the above

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Definitions:

Metalinguistics

The ability to reflect upon and analyze language as an abstract system.

Phonemes

The smallest units of sound in a language that can distinguish one word from another.

Syntax

The set of rules, principles, and processes that govern the structure of sentences in a given language.

Language Acquisition

The process by which humans acquire the capacity to perceive, produce, and use words to communicate.