Which of These Statements About Service Desk Staff Is CORRECT

question 204

Multiple Choice

Which of these statements about Service Desk staff is CORRECT?

• A) Service Desk staff should be recruited from people who have high levels of technical skill to minimize the cost of training them
• B) The Service Desk can often be used as a stepping stone for staff to move into other more technical or supervisory roles
• C) The Service Desk should try to have a high level of staff turnover as the training requirements are low and this helps to minimize salaries
• D) Service Desk staff should be discouraged from applying for other roles as it is more cost effective to keep them in the role where they have been trained

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Definitions:

Semiannual

Occurring twice a year; every six months.

Par Value

The face value of a bond or stock, as stated by the issuing company, which often bears no relation to its market value.

Straight-Line Method

A depreciation technique in which an asset's cost is evenly reduced over its useful life, assuming constant use and value decline.

Interest Expense

The cost incurred by an entity for borrowed funds, reflecting the interest payments on debt obligations over a period.