Where Would You Expect Incident Resolution Targets to Be Documented

question 378

Multiple Choice

Where would you expect incident resolution targets to be documented?

• A) A service level agreement (SLA)
• B) A request for change (RFC)
• C) The service portfolio
• D) A service description

---

Definitions:

Team Building

A variety of activities designed to improve team performance and enhance social relations among team members by defining roles and increasing collaboration.

Corporate Outing

A corporate outing is an organized event or activity designed to foster team building and relaxation among employees outside the workplace.

Organization Development

An area of study, theory, and application aimed at broadening the understanding and capability of individuals to achieve more successful change and performance within organizations.

Management by Objectives

A management strategy where employees and managers set specific, measurable objectives that contribute towards organizational goals.