What Do Customers NOT Have Ownership of When Receiving Value

question 500

Multiple Choice

What do customers NOT have ownership of when receiving value from services?

• A) Specific costs and outcomes
• B) Specific costs and risks
• C) Specific risks and impacts
• D) Specific outcomes and impacts

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Definitions:

Obedience

The act of following orders, rules, or requests from someone in authority, demonstrating compliance and submission.

Theory X

A management theory suggesting that employees are inherently lazy and will avoid work if they can, hence need to be closely supervised and have a structured work environment.

Internal Rewards

are personal satisfactions or fulfilments that come from within an individual, often as a result of accomplishing something.

External Rewards

Benefits or incentives provided by an external source, such as money, grades, or praise, which motivate behavior.