Hierarchic Escalation Is BEST Described As

question 225

Multiple Choice

Hierarchic escalation is BEST described as?

• A) Notifying more senior levels of management about an incident
• B) Passing an incident to people with a greater level of technical skill
• C) Using more senior specialists than necessary to resolve an Incident to maintain customer satisfaction
• D) Failing to meet the incident resolution times specified in a service level agreement

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Definitions:

Expenses

The outflows or consumption of assets or incurring/liabilities (creating a liability) from a company's operations aimed at generating revenue.

Revenue

The total income generated from normal business operations, including sales of goods and services before any expenses are subtracted.

Withdrawals

The removal of funds from a bank account or the taking out of cash or assets from a business by its owner for personal use.

Assets

Economic resources owned or controlled by a business, expected to bring future benefits.