Which Statement About Service Level Agreements (SLAs) Is CORRECT

question 293

Multiple Choice

Which statement about Service Level Agreements (SLAs) is CORRECT?

• A) They must contain legal wording because of their importance
• B) There should always be a separate SLA for each specific customer
• C) The wording must be clear and concise to allow no room for ambiguity
• D) Changes to the SLA can only be requested by the customer

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Definitions:

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Negative Reinforcement

A type of operant conditioning that occurs when a behavior is strengthened because it is followed by the removal of an unpleasant stimulus.

Punishment

A process in behavior analysis and modification, which involves applying an undesired or negative stimulus to decrease or eliminate an undesirable behavior.

Rate of Response

A measurement in behavioral psychology that indicates how often a behavior is performed within a set period of time.