Which Statement About Service Desks Is CORRECT

question 205

Multiple Choice

Which statement about service desks is CORRECT?

• A) The service desk should work in close collaboration with support and development teams
• B) The service desk should rely on self-service portals instead of escalation to support teams
• C) The service desk should remain isolated from technical support teams
• D) The service desk should escalate all technical issues to support and development teams

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Definitions:

Employees

Individuals hired by a business or organization to perform work in exchange for compensation.

Social Responsibility

The idea that entities, whether individuals or organizations, are obligated to act for the benefit of society at large.

Community

A group of people living in the same place or having a particular characteristic in common.

Interplay

The way in which two or more things influence or affect each other.