Which Practice Coordinates the Classification, Ownership and Communication of Service

question 137

Multiple Choice

Which practice coordinates the classification, ownership and communication of service requests and incidents?

• A) Supplier management
• B) Service desk
• C) Problem management
• D) Relationship management

Grasp the basic concepts of communication formats with customers, and the nuances between casual and formal communication.

Understand the global requirements for information access and exchange in sales.

Identify the less critical information for salespersons regarding channel members and product knowledge.

Understand the importance and methods of integrating sales promotions with other marketing activities.

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Definitions:

Financial Consideration

Factors relating to the financial aspects of a decision, including costs, revenues, profitability, and investment requirements.

Financial Transaction

An agreement or communication between two or more parties to exchange financial assets or value, such as cash, securities, or derivatives.

Consumer Purchase Decision

The complex process that culminates in a customer choosing to buy a product or service, influenced by a variety of internal and external factors.

Exchange Money

The act of giving one currency in return for another or for goods and services.