How Should an Organization Prioritize Incidents

question 136

Multiple Choice

How should an organization prioritize incidents?

• A) Ask the user for their preferred resolution timeframe.
• B) Assess the availability of the appropriate support team.
• C) Use an agreed classification which is based on the business impact of the incident.
• D) Create an order of incidents based on the dates and times when they were logged.

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Definitions:

Breach Of Warranty

The failure to fulfill the terms of a promise or guarantee made about the quality or durability of a product or service.

Strict Liability In Tort

A legal doctrine that holds an individual or entity liable for damages and loss, regardless of fault, in certain types of hazardous activities.

Defective Product

An item that is flawed or faulty in manufacturing or design, making it unsafe or unfit for its intended use.

Physical Harm

Injury or damage to the health of a person's body.