Which Practice Uses Techniques Such as SWOT Analysis, Balanced Scorecard

question 123

Multiple Choice

Which practice uses techniques such as SWOT analysis, balanced scorecard reviews, and maturity assessments?

• A) Incident management
• B) Problem management
• C) Continual improvement
• D) Service request management

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Definitions:

Break-Even Point

The level of business operations at which revenues and expired costs are equal.

Cost-Volume-Profit Chart

A chart that graphically shows sales, costs, and the related profit or loss for various levels of units sold.

Total Costs

The sum of all costs associated with the production or acquisition of goods and services, including variable and fixed costs.

Sales Line

A term used to refer to the product line or range of products that generate sales revenue for a business.