Which Is a Purpose of the 'Service Desk' Practice

question 114

Multiple Choice

Which is a purpose of the 'service desk' practice?

• A) To minimize the negative impact of incidents by restoring normal service operation as quickly as possible
• B) To be the entry point and single point of contact for the service provider with all of its users
• C) To support the agreed quality of a service by handling all pre-defined, user-initiated service requests
• D) To establish and nurture the links between the organization and its stakeholders at strategic and tactical levels

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Definitions:

Limbic System

A complex system of nerves and networks in the brain, involved with instinct and mood, controlling basic emotions and drives.

Endocrine System

A network of glands in the body that produce and release hormones directly into the bloodstream to regulate body functions.

Hypothalamus

A brain region acting as a crucial center for regulating temperature, hunger, thirst, and other critical physiological processes.

Split Brain

A condition resulting from surgery that involves severing the corpus callosum, leading to disruptions in communication between the right and left hemispheres of the brain.