What Helps Diagnose and Resolve a Simple Incident

question 115

Multiple Choice

What helps diagnose and resolve a simple incident?

• A) Rapid escalation
• B) Formation of a temporary team
• C) The use of scripts
• D) Problem prioritization

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Definitions:

Virtual Teams

Groups of people who work together across time, physical space, and organizational boundaries via electronic communication technologies.

Uniqueness Advantage

A competitive advantage that a company or entity possesses due to its unique characteristics, making it stand out in the market.

Organizational Boundaries

The defined edges that distinguish the scope, responsibilities, and operations of an organization from its environment.

Geographic Dispersion

The extent to which members of an organization or community are spread out over a geographic area.