What Are Guiding Principles

question 12

Multiple Choice

What are guiding principles?

• A) A set of interconnected activities that help an organization deliver a valuable service
• B) A description of one or more services that help address the needs of a target consumer group
• C) A set of specialized organizational capabilities for enabling value for customers
• D) Recommendations that help an organization when adopting a service management approach

---

Definitions:

Organizational Levels

Refers to the hierarchy within an organization that includes various positions and responsibilities, ranging from executive management to frontline employees.

Incremental Improvements

Small, gradual enhancements or upgrades made to a process, product, or system over time.

Collective Learning

The process by which a group acquires new knowledge or skills through shared experiences and interactions.

Leader Activities

Actions or initiatives taken by a leader to influence, guide, or direct others.