Which Practice Uses Technologies Such as Intelligent Telephony Systems, a Knowledge

question 31

Multiple Choice

Which practice uses technologies such as intelligent telephony systems, a knowledge base and monitoring tools?

• A) Service configuration management
• B) Service desk
• C) Problem management
• D) Deployment management

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Definitions:

Popular Movies

Films that gain widespread popularity and appeal, receiving high viewership, and often significant commercial success.

Social Diversion

Refers to activities or programs designed to redirect individuals' energies from undesirable behaviors to positive community engagement and participation.

White-Collar

Pertaining to workers or jobs characterized by office or administrative work, as opposed to blue-collar jobs that involve manual labor.

Street Crimes

Criminal activities that occur in public places, typically involving theft, assault, or vandalism.