Which Are Elements of the Service Value System

question 68

Multiple Choice

Which are elements of the service value system?

• A) Service provision, service consumption, service relationship management
• B) Governance, service value chain, practices
• C) Outcomes, utility, warranty
• D) Customer value, stakeholder value, organization

Interpret how leadership models build upon and extend behavioral leadership theories.

Understand the elements of a well-written training objective.

Recognize the importance of a comprehensive request for proposal (RFP) in identifying training needs.

Comprehend Gagné's theory on task analysis and its application in training.

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Definitions:

Groupthink

A phenomenon in group decision-making where the desire for harmony or conformity results in an irrational or dysfunctional outcome.

Group Polarization

The tendency of group members to make decisions that are more extreme than the initial inclinations of its members.

Social Facilitation

The tendency for people to perform differently when in the presence of others than when alone, typically improving on simple tasks.

Foot-In-The-Door

A persuasion technique where a small request is made first in order to gain compliance for a larger request later.