What Are the MOST Important Skills Required by Service Desk

question 112

Multiple Choice

What are the MOST important skills required by service desk staff?

• A) Incident analysis skills
• B) Technical skills
• C) Problem resolution skills
• D) Supplier management skills

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Definitions:

AV Valve

Short for atrioventricular valve, it relates to the valves between the atria and ventricles of the heart that prevent backflow of blood.

Pulmonary Semilunar Valve

A heart valve that is a semilunar valve. It is situated between the right ventricle and the pulmonary trunk.

Right Ventricle

The lower right chamber of the heart that receives deoxygenated blood from the right atrium and pumps it into the lungs via the pulmonary artery.

Pulmonary Semilunar Valve

A valve in the heart located between the right ventricle and the pulmonary artery, preventing backflow of blood into the heart.