What Is a Service

question 33

Multiple Choice

What is a service?

• A) A possible event that could cause harm or loss, or make it more difficult to achieve objectives
• B) A means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks
• C) A tangible or intangible deliverable of an activity
• D) Joint activities performed by a service provider and a service consumer to ensure continual value co-creation based on agreed and available service offerings

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Definitions:

Effective Listening

A communication technique that involves actively understanding, interpreting, and responding to the message being communicated.

Open-ended Questions

Questions formulated in a way that allows for responses that are not limited to specific options, encouraging free-form answers.

Unspoken Message

Communication that is not verbally articulated but conveyed through nonverbal cues, body language, tone, or context, often carrying significant meaning.

Communication Skills Training

Programs or workshops designed to enhance the ability of individuals to effectively convey, receive, and interpret messages in the workplace.