A Major Incident Has Been Closed, but There Is a Risk

question 197

Multiple Choice

A major incident has been closed, but there is a risk that it might happen again. How should this be logged and managed?

• A) As a change request
• B) As a service request
• C) As an event
• D) As a problem

Appreciate the ethical considerations in presenting data and visuals.

Recognize the importance of labeling and explaining visuals in documents or presentations.

Understand the impact of color and design elements in creating visuals.

Know how to effectively integrate visuals into written or oral presentations to enhance understanding and retention.

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Definitions:

Analysis and Design of Work

The process of examining tasks and work processes for the purpose of improving efficiency, quality, and employee satisfaction.

Overlapping Tasks

Situations where job responsibilities or projects are shared among multiple employees or departments, often leading to collaborative efforts or confusion.

Detailed Information

Comprehensive and specific data or facts about a subject, providing a thorough understanding or perspective.