Which TWO Are Important Aspects of the 'Service Request Management

question 180

Multiple Choice

Which TWO are important aspects of the 'service request management' practice? 1. Standardization and automation
2) Providing a variety of channels for access
3) Establishing a shared view of targets
4) Policies for approvals

• A) 1 and 2
• B) 2 and 3
• C) 3 and 4
• D) 1 and 4