Which Practice Requires That Staff Demonstrate Excellent Customer Service Skills

question 181

Multiple Choice

Which practice requires that staff demonstrate excellent customer service skills, such as empathy and emotional intelligence?

• A) Problem management
• B) Supplier management
• C) Release management
• D) Service desk

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Definitions:

Marble Finish

A design or textural effect resembling the smooth, often polished surface of marble, used in various products or interiors.

Negotiation Close

A close in which buyer and seller find ways for everyone to have a fair deal.

Fair Deal

An agreement or transaction that is considered equitable and just to all parties involved.

True Objections

Genuine concerns or issues raised by a prospect that can potentially block a sale, requiring direct attention and resolution.