Which Process Has the Objective to Identify Changes to the Customer

question 53

Multiple Choice

Which process has the objective to identify changes to the customer environment that could potentially impact the type, level or utilization of services provided?

• A) Business relationship management
• B) Service level management
• C) Availability management
• D) Change management

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Definitions:

Average Costs

The total cost of production divided by the quantity produced, often used to evaluate production efficiency.

Fixed Costs

Costs that remain constant regardless of the level of production or sales activities, such as rent, salaries, and insurance premiums.

Marginal Costs

Marginal costs represent the change in total production cost that arises when the quantity produced is incremented by one unit, essentially the cost of producing one additional unit of a good.

Marginal Productivity

Marginal productivity is the additional output that is produced by using one more unit of a certain input, assuming that all other inputs remain constant.