Which Service Level Metrics Are BEST for Measuring User Experience

question 50

Multiple Choice

Which service level metrics are BEST for measuring user experience?

• A) Single system-based metrics
• B) Metrics for the percentage of uptime of a service
• C) Operational metrics
• D) Metrics linked to defined outcomes

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Definitions:

Narrative

A spoken or written account of connected events; a story that may be factual or fictional, used for entertainment, education, or recording history.

Medical Record

A comprehensive document containing a patient's personal health history, including diagnoses, treatments, tests, and outcomes.

Occurrence Reports

Documentation of any event not consistent with the routine operation of a healthcare facility or the standard of care, used for quality improvement purposes.

Quality Improvement

A systematic approach to making changes that lead to better patient outcomes and strengthen health care services.