Which of the Following Statements About Incident Reporting and Logging

question 167

Multiple Choice

Which of the following statements about incident reporting and logging is CORRECT?

• A) Incidents can only be reported by users, since they are the only people who know when a service has been disrupted
• B) Incidents can be reported by anyone who detects a disruption or potential disruption to normal service. This includes technical staff
• C) All calls to the Service Desk must be logged as Incidents to assist in reporting Service Desk activity
• D) Incidents reported by technical staff must be logged as Problems because technical staff manages infrastructure devices not services

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Definitions:

Anne's Apple Pies

A fictional or specific business entity known for producing or selling apple pies.

Market Share

The portion of a market controlled by a particular company or product.

Complements

Goods or services that are used together, where the consumption or use of one increases the value or demand for the other.

Negative

Characterized by lack or absence, often used in contexts such as negative growth (decline) or negative feedback (criticism).