Which Is a Purpose of the 'Service Desk' Practice

question 114

Multiple Choice

Which is a purpose of the 'service desk' practice?

• A) To minimize the negative impact of incidents by restoring normal service operation as quickly as possible
• B) To be the entry point and single point of contact for the service provider with all of its users
• C) To support the agreed quality of a service by handling all pre-defined, user-initiated service requests
• D) To establish and nurture the links between the organization and its stakeholders at strategic and tactical levels

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Definitions:

Strategic Management

The process of identifying and executing an organization's strategic plan, by analyzing the competitive environment and aligning resources to achieve objectives.

Implementation

The process of putting a decision or plan into effect; executing or enacting a plan or policy.

Write Programs

The act of creating software or applications through coding or programming languages.

Developers

Professionals who create and maintain software or applications.