Which Statement About the Automation of Service Requests Is CORRECT

question 65

Multiple Choice

Which statement about the automation of service requests is CORRECT ?

• A) Service requests that cannot be automated should be handled as incidents
• B) Service requests and their fulfillment should be automated as much as possible
• C) Service requests that cannot be automated should be handled as problems
• D) Service requests and their fulfillment should be carried out by service desk staff without automation

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Definitions:

Direct Labor

The labor costs directly tied to the production of goods or the provision of services, such as wages for factory workers or technicians.

Manufacturing Overhead

All indirect costs associated with the manufacturing process, aside from the costs of direct labor and direct materials.

Direct Materials

Raw materials directly traced and included in the finished product.

Master Budget

A comprehensive financial plan that consolidates various detailed budgets within a company for a specific period.