What Is Used to Link Activities Within the Service Value

question 209

Multiple Choice

What is used to link activities within the service value chain?

• A) Service level agreements
• B) Inputs, outputs and triggers
• C) Opportunity, demand and value
• D) Service desk

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Definitions:

Exponential Discounting

A process or model that describes how future benefits or costs are valued less as they are further in the future.

Interest Rate

The fraction of the borrowed amount a borrower needs to pay as interest to the lender.

Savings Account

A deposit account held at a bank or other financial institution that provides principal security and a modest interest rate.

Behavioral Economic Explanation

An interpretation derived from behavioral economics, focusing on psychological, social, and cognitive factors affecting economic decisions.